We hope you are 100% satisfied with your purchase! If not, we will offer a full refund of the purchase price of eligible returns within 30 days of purchase. Please review our return policy.
Returns items must be unworn, unopened, in resalable condition, and in the original packaging. Packaging must be unaltered and undamaged with all tags and/ or labels.
SnoPlanks reserves the right to refuse any return that we deem to be outside of the eligible return guidelines. We will not accept the return of damaged products. We will not accept returns of opened, damaged, or unsalable items. We also do not accept returns on items that are missing items from the original packaging, tags, labels, or packaging.
Shipping and handling fees are non-refundable.
We are human! In the event that we ship you the incorrect item, we will be responsible for all shipping costs associated with our mistake.
Returns of items that received Free Shipping are subject to a $15 restocking fee.
All items are protected by a limited manufacturer warranty against defects. This warranty does not cover normal wear and tear, or damage caused by misuse.
If you have a defective item or warranty question, please contact us.
Eligible returns will cover the full purchase price of an item, excluding applicable shipping or restocking fees. Promotional discounts or other considerations may affect your return amount. Please contact us if you have any questions regarding your return before shipping the item back to us.
Please include the Packing Slip, Order Number, and Purchaser Name along with a brief reason for return in the box. DO NOT SIMPLY SHIP RETURNS BACK TO SENDER.
Ship Returns To:
63015 Layton Ave
Bend, Oregon 97701
Please contact us with any questions regarding your specific order, return, or warranty issue. We are happy to assist you in any way we can to ensure your satisfaction.